Yes, just make sure the forwarder has the ability to use CIVINTEC's document to do export customs clearance, otherwise, customer should pay extra tax fee upon the value of goods.

Normally only T/T payment is acceptable, credit card is not available at present since we have no operation platform to receive credit card payment. Paypal is only available for small amount such as bank charge. Therefore we suggest customer to use our nominated payment method.

Yes, if customer meets urgent issue, please contact Customer Service at support@civintec.com for further support.

CIVINTEC will assist customer for shipment including ship to China, but CIVINTEC shall charge VAT on the basic of unit price for any delivery in China Mainland, excluding Taiwan, Hongkong and Macao.

Yes, RMB is acceptable. CIVINTEC shall charge VAT on the basic of unit price for any order paid in RMB.

The product will be packaged in neutral inner box without logo and the color of inner box is the same as outer carton.