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General Terms and Conditions /一般贸易条款

1.1.CiVinTec Global Co., Limited is referred to as CiVinTec.
1.2.Natural, juridical persons or other organization is referred to as Customer.
1.3.Any product provided by CiVinTec Global Co., Limited is referred to as Products.
1.4.Any service provided by CiVinTec Global Co., Limited is referred to as Services.

2.General Provisions
The provisions hereunder contain terms and conditions which apply to all CiVinTec Products and Services. No addition and modification to any of the provisions shall be bound by CiVinTec unless made in writing and signed by CiVinTec. This provision supersedes all other agreements (written or oral), including but not limited, those contained in Supply contract, warranty policy, the purchase order from Customer, sales, unless a particular statement has been made by CiVinTec.

3.Prices and Terms of Payment
3.1.CiVinTec prices quoted are valid at Ex-Works Shenzhen conditions, excluding any extra costs. CiVinTec shall charge VAT on the basic of unit price for any delivery in China Mainland, excluding Taiwan, Hong Kong and Macao.
3.2.All the quotation is in accordance with USD, unless special statement by CiVinTec. CiVinTec accept the payment by USD or Euro. The exchange rate shall be made by CiVinTec according to the current exchange rate issued by People’s Bank of China.
3.3.CiVinTec price is valid in 30 days from the date of price released, unless a particular statement has been made by CiVinTec in quotation.
3.4.Only 100% T/T payment or cash in advance is acceptable and T/T payment shall only be made by bank transfer to the account listed on CiVinTec proforma invoice. All banking charges during the bank procession should be at the expense of Customer.

4.Limitations for Order Changes or Cancellation
It’s not acceptable to modify or cancel orders (including but not limited to models, quantities, prices, payment and delivery term etc), as well as return Products except for valid warranty claims, once the order is accepted by CiVinTec and the payment is done by Customer, unless otherwise agreed by CiVinTec.

5.Terms of Delivery
5.1.Unless otherwise appointed by Customer, the carrier shall be selected by CiVinTec.
5.2.Risk of damage or loss over the goods will be transferred to Customer when the goods are handed over to the carrier nominated by CiVinTec or Customer.
5.3.Title to the goods shall remain in CiVinTec until the payment is fully received by CiVinTec.
5.4.Shipment date will be indicated by CiVinTec after Customer payment is received by CiVinTec. CiVinTec will make reasonable efforts to meet its indicated shipment date. However, both parties acknowledge and agree that any shipment date given by CiVinTec is estimate only and CiVinTec will not be liable for its failure to meet the date.
5.5.CiVinTec shall be entitled to make partial deliveries of goods.
5.6.CiVinTec shall not be liable for failure or delay in delivery in consequence of the Carrier.
5.7.Products will be filled in accordance with its customary package. Customer should assume corresponding risk and extra cost caused, if a special packaging is required by Customer.
5.8.Customer should collect the goods from CiVinTec within 15 days after receipt of goods finished notice from CiVinTec. If Customer requests or otherwise causes CiVinTec to store goods beyond the specified time limit, the charge to store the goods will be at the expense of Customer.
5.9.Any claims for shortages or incorrectly filled orders must be received by CiVinTec within 7 days from the date of the shipment is received by Customer, otherwise it will be regarded as that Customer accept and confirm Products.

6.Design Changes of Products
CiVinTec reserves the right to discontinue the manufacturing of any Products, to improve Products, to make changes in their design.

7.Force Majeure
CiVinTec shall not be liable for failure or delay to perform all or any part of the General Terms and Conditions due to any events beyond the control of CiVinTec. Such events will be included but not limited to the things as natural disaster, fire, flood, accident, riot, war, governmental intervention, embargo, strike, labor difficulties, break down of machinery or other difficulty as material shortages, shortage of transport, or other events beyond the control of CiVinTec.

8.Limitations of Liability
8.1.The total liability of CiVinTec including but not limited, all Products damages, damages for injuries to persons or property, breach of warranty, breach of this General Terms and Conditions, negligence, or other tort with respect to Products, or any Services, shall not exceed the money amount received by CiVinTec of the corresponding order.
8.2.CiVinTec shall not be responsible or liable for any damage or loss caused by the operation or performance of any third party product, service or any systems in which a product is incorporated.

CiVinTec warrants Products against defects in material and workmanship under normal use for a period provided by CiVinTec from the date of invoice depending on different Products or components. The details is referred to the latest CiVinTec “Warranty, Return and Repair policy”.

10.Return of Products
Customer shall obtain CiVinTec written authorization to return Products and obtain a Return Material Authorization (RMA) number. Before obtaining a RMA number, the model number and serial number of Products and a description of the claimed Products defect shall be provided to CiVinTec. Any Products should be returned with the RMA number clearly marked on the outside of the packaging to the CiVinTec securely packed in a rigid container with ample cushioning material, preferably the original packaging. The details is referred to the latest CiVinTec “Warranty,Return and Repair policy”.

Customer should take the sole responsibility to determine if Products purchased from CiVinTec can be imported and used in the country where Customer needs to import.

12.Governing Law, Jurisdiction and Arbitration
The conditions above mentioned shall be governed and construed in accordance with the laws of the People’s Republic of China. All disputes in connection with the conditions or the execution thereof shall be settled friendly through negotiation. If a settlement agreement is not reached through negotiation, the case shall then be submitted for arbitration to the China International Economic and Trade Arbitration Commission (CIETAC), Shenzhen Commission, or HongKong International Arbitration Center (HKIAC), and the rules of CIETAC Shenzhen Commission or HKIAC shall be applied. The adjudication of the arbitration shall be final and binding upon both CiVinTec and Customer.

1.1 深圳市华智创科智能科技有限公司,在本文中均简称为“CiVinTec”;
1.2 自然人、法人或其他组织机构,在本文中均简称为“客户”;
1.3 任何由深圳市华智创科智能科技有限公司所提供的产品,在本文中均简称为“产品”;
1.4 任何由深圳市华智创科智能科技有限公司所提供的服务,在本文中均简称为“服务”。


3.1 CiVinTec的所有价格均为出厂价Ex works深圳, 不包含任何其他费用;对任何在中国大陆地区(不包括台湾、香港及澳门)交付的产品,CiVinTec需在出厂价格基础上加收税费。
3.2 除非经CiVinTec特别声明外,CiVinTec的所有价格均以美元定价。CiVinTec可以接受美元、欧元或人民币付款,其汇率均由CiVinTec根据中国人民银行公布的当前汇率确定。
3.3 除非经CiVinTec特别声明外,CiVinTec的报价在发布之日起30日内有效。
3.4 CiVinTec仅接受客户出货前100%电汇及样品订单的现金付款,且T/T付款必须由银行转账至CiVinTec形式发票上指定的银行账户,汇款产生的任何银行费用均由客户承担。


5.1 如客户未事先指定货运代理人或承运人,货运代理人或承运人应由CiVinTec指定。
5.2 自CiVinTec将货物交给由Civintec或客户指定的承运人之时起,货物任何毁损或灭失的风险由客户承担。
5.3 在收到客户全额货款之前,CiVinTec保留对货物的所有权。
5.4 在收到客户货款以后,CiVinTec提供预计的货物装运日期。CiVinTec将做出应有的努力,按照预计的运输日期发出货物。但是,双方承认并同意,CiVinTec提供的任何装运日期仅为估计值,CiVinTec对未能按期交货不承担任何责任。
5.5 CiVinTec保留对一张订单安排分批发货的权利。
5.6 CiVinTec不对因承运人的原因造成的运输失败或延迟交付承担责任。
5.7 产品将按CiVinTec惯例包装。如客户要求特殊包装,则由此带来的相应的风险和额外费用由客户承担。
5.8 客户应在收到CiVinTec的提货通知之日起15个自然日内,从CiVinTec处提走货物。如果客户要求或以其他方式导致CiVinTec超过规定的期限存储货物,则存储该货物的费用将由客户承担;
5.9 若客户发现产品存在任何短缺或错误,需于货物签收日起的7个自然日内反馈给CiVinTec,否则将视为客户接授和确认产品。


因发生不可抗力事件,造成CiVinTec不能或者延迟履行全部或部分本一般贸易条款规定的内容,CiVinTec不承担责任, 此类事件包括但不限于自然灾害、火灾、洪水、意外事故、暴乱、战争、政府干预、贸易禁令、罢工、雇佣困难、机构破产或者其他困难情况如材料短缺、运输短缺等。

8.1 CiVinTec承担的全部责任及赔偿,包括但不限于产品损坏,或由产品损坏引起人身伤害或者财产损失的责任及赔偿,或因违反保修条款、本一般贸易条款、或者其他有关产品或服务条款等引起的责任及赔偿,均不得超出CiVinTec收到客户对应订单的全部金额。
8.2 因第三方产品、服务或系统的运行造成CiVinTec产品的任何损害或损失,CiVinTec不承担责任。






Warranty, Return and Repair Policy

(1) Warranty Period:
CIVINTEC Global Co., Limited provides warranty for CV / CN / EL / Crystal / Cidron series product, commencing from the date of purchase:

(2) Warranty Service:

(3)Warranty return procedures

To return a product that has failed warranty to CIVINTEC, Customer must to:
A.Confirm that the product is defect.
B.Send email to CIVINTEC Customer Service to request RMA form.
C.Provide the filled RMA form to CIVINTEC Customer Service with the following information:
The model number and serial number of product
A description of the claimed products defect
D. Product will be ONLY shipped back to CIVINTEC with RMA number and CIVINTEC returning instruction.
E. If Customer did not purchase the product from CIVINTEC, please contact the original supplier for an RMA number.

(4)The warranty will automatically be waived if:
A. The product has been explicitly or implicitly modified, tampered with, altered or repaired in any way by anybody other than qualified technical people of CIVINTEC Global Co., Limited.
B. The product has been damaged due to misuse, abuse, negligence, physical damage, abnormal voltage supply/power interruption, accident, fire, flood, natural calamities, improper transportation or other events beyond CIVINTEC Global Co., Limited control.
C. The product model number label or serial number label has been effaced or altered.

(5) Engineering Service cost and Freight
A. Extra engineering service 30-50 USD$ and consignment will be required in order to receive our repair service.
B. The customer is responsible for all the charge of returning the defective product at his/her own expense including delivery cost, custom duty and tax.
C. Within warranty, if returning product is tested without quality problem, the extra engineering service 30/50 USD$ and consignment for sending back will be charged at customer.

CIVINTEC Global Co., Limited reserves the right to issue and cease this warranty. For any uncertain or doubtful occasion, after examination, CIVINTEC Global Co., Limited has the right to refuse to issue or to cease this warranty.
The warranty terms and conditions are subject to change without prior notice.

Please follow steps below to complete returning process of your defect parts:
Step 1: fill RMA online
Step 2: receiving information within 2 working days from CiVinTec
Step 3: Confirm fee (in case it happens) and arrange the payment defect items
Step 4: Get RMA number and returning instruction
Step 5: Send back defect items
I have read and agree to the terms and conditions
I have read and agree to the terms and conditions I have read and agree to the terms and conditions I have read and agree to the terms and conditions I have read and agree to the terms and conditions I have read and agree to the terms and conditions I have read and agree to the terms and conditions
  • May I know is there MOQ in product Logo printing?

    Yes, there is customization service on Logo printing and MOQ is 100 pieces. If Client wants logo printing please contact CiVinTec sales team for details.

  • If we need urgent help in product issue, could you help to provide face to face video solutions to solve the problem?

    Yes, if Client meets urgent issue, please contact CiVinTec sales team for further support.

  • If we need shipping mark with our PO infomation, is it free?

    Normally, CiVinTec has standard shipping mark, if Client has other requirement on shipping mark, please tell us, CiVinTec will print in the paper and stick on the carton.

  • Could we arrange inspection officer to inspect the cargoes before shipment?

    Yes, if Client has demand to inspect the cargo before shipment, just tell us and we will arrange accordingly. Once the goods is ready we will inform Client to arrange inspection officer to CiVinTec to do inspection.

  • If I can not download the document from CiVinTec website, can I get the document in other ways?

    Yes, if Client cannot download the document from our website, we will send Client’s required document via E-mail or Sprend or other transfer way.

  • How can I know the software upgrade time?

    Once software upgrade, the authorized documents for Clients will be updated automatically on CiVinTec website, Clients can download the newest software from the website.

  • How can I get the terms of your company?

    Client can read all the terms and conditions, including Warranty,Return and repair policy on CiVinTec’s website after register and login.

  • If the product broken ,can I return back for repair?

    If product has any abnormal situation, including broken status, please contact CiVinTec sales team with details for further evaluation firstly. CiVinTec sales team will support you in this kind of questions.

  • What do I do if I’m having issues with a product or service provided by CiVinTec?

    If you have any technical questions, you are welcome to send your contact details and a description of your question to Support team at For other after-sales questions, please contactc CiVinTec’s customer service at

  • Who I should contact If I have questions after purchasing?

    If you have any questions after-sales, you are welcome to send your contact details and a description of your question to Customer Service at After receiving your e-mail,we will contact you as soon as possible.

  • Could we request for our logo on the inner box?

    Yes,CiVinTec do LOGO printing of inner box customization to satisfy clients’ demands.

  • What’s the package like of product?

    The product will be packaged in neutral inner box without logo and the color of inner box is the same as outer carton.

  • Could you calculate the freight only having the country information?

    If client wants an approximate freight for reference, CiVinTec can provide the fee only under the destination country.If client wants an exact freight, it’s suggested that client may advise more details of delivery address,such as city post code for further checking.

  • How can I get the user manual after payment?

    CiVinTec will authorize the user manual to clients’ account in the website and clients could download it under the registered account by themselves or by CiVinTec.

  • Could you provide user manual of products before payment ?

    CiVinTec will provide a full set of user manual related to clients’ purchasing order after payment.

  • How can I get the software of device after payment?

    CiVinTec will authorize the software to clients’ account in the website and clients could download it under the registered account by themselves or by CiVinTec.

  • Are you manufacturer or trade company?

    CiVinTec Global is a world leading developer and manufacturer of contact-less smart card terminals and devices, established in 2006.

  • How to place an order?

    Client can send a purchase order to via email, or visit our website at to select the product they like.

  • What is the payment terms? Can we pay in Euro or other currency?

    Our payment term is 100% T/T payment in advance in US dollars, and T/T payment shall only be made by bank transfer to our nominated bank.

  • What kind of bank charge will be borne by client?
    The condition is EX-Work Shenzhen. CiVinTec will pay the bank charge inside China, any bank fee charged by correspondent bank out of China will be borne by client.
  • Can we pay in RMB?
    Yes, RMB is acceptable. CiVinTec shall charge VAT on the basic of unit price for any order paid in RMB.
  • Is there any option to pay by credit card or Paypal?
    Normally only T/T payment is acceptable, credit card is not available at present since we have no operation platform to receive credit card payment. Paypal is only available for small amount such as bank charge. Therefore we suggest client to use our nominated payment method.
  • What is the type of shipping?
    Unless otherwise appointed by client, the carrier shall be selected by CiVinTec, we usually deliver goods by express, such as express company TNT and FedEx.
  • What is the terms of delivery?
    Our terms of delivery is EX-work Shenzhen, excluding any other costs.
  • Could CiVinTec help arrange shipment?
    The condition of delivery is EX-work Shenzhen, excluding any other costs. If client prepay the freight or use appointed forwarder (freight collect), CiVinTec will assist client to arrange shipment.
  • How do you arrange shipment?
    To convenient client, we accept prepay freight and arrange shipment for client. Under EX-Work condition, we do not undertake the risk for the shipment, the freight cost (include export customs clearance fee), excludes import duty, insurance and any other cost. Usually, we recommend TNT express, but if client has specific delivery demands or different transport mode, we’ll follow up client’s demand.
  • Can we collect the goods from your factory by ourselves or can you send the goods to our forwarder?
    Yes, just make sure the forwarder has the ability to use CiVinTec’s document to do export customs clearance, or client should pay extra tax fee upon the value of goods.
  • Can you ship the goods to China?
    CiVinTec will assist client for shipment including ship to China, but CiVinTec shall charge VAT on the basic of unit price for any delivery in China Mainland, excluding Taiwan, Hong kong and Macao.
  • What is the lead time?
    The lead time depends on client’s order confirmed date and our factory production schedule, most of products are under regular production. For bulk order, it also depends on the order quantity.
  • Is there a warranty period for the product?
    CiVinTec warrants products against defects in material and workmanship under normal use for a period provided by CiVinTec from the date of invoice depending on different products or components.
  • What is the warranty time?
    The warranty time depends on different products or components. The details is referred to the latest CiVinTec “Warranty, Return and repair policy”.
  • Could you provide certificate of origin?
    Yes, CiVinTec can assist client to provide certificate of origin for ordered goods.
  • Can you do OEM or ODM orders?
    Yes, CiVinTec do OEM LOGO printing and ODM customization to satisfy client’s demands.