Yes, there is customization service on Logo printing with MOQ request. If customer wants logo printing please contact CIVINTEC sales team for details.

The terms of delivery is EX-work Shenzhen, excluding any other costs.

Customers can send a purchase order to sales@civintec.com via email, or visit CIVINTEC website at www.civintec.com to select the product they like.

Yes, if customer cannot download the document from CIVINTEC website, please contact Customer Service and they will send customer's required document via E-mail or Sprend or other transfer way.

If you have any questions after-sales, you are welcome to send your contact details and a description of your question to Customer Service at support@civintec.com. After receiving your e-mail, we will contact you as soon as possible.

To convenient customer, we accept prepay freight and arrange shipment for customer. Under EX-Work condition, we do not undertake the risk for the shipment, the freight cost (include export customs clearance fee), excludes import duty, insurance and any other cost. Usually, we recommend Fedex or DHL express. But if customer has specific delivery demands or different transport mode, we'll follow up customer's demand.

Customers pay by wire transfer as per the details on the proforma invoice. The payment term is 100% T/T payment in advance in US dollars.

If product has any abnormal situation, including broken status, please contact Customer Service at support@civintec.com with details for further evaluation firstly. CIVINTEC Customer Service team will support you in this kind of questions.

Once software upgrade, the authorized documents for customers will be updated automatically on CIVINTEC website, customers can download the newest software from the website.